It's Ch...
Newtonmas eve, time for
sharing. But let's not get into that right now, I'll rather dig up something obscure from my mail archives.
You see, I found myself (again) recommending the
Very Scary Solstice holiday song album (and related works) on IRC. Then, as I often do, I found myself needing to also point out the caveat that I had received some pretty ... interesting customer service from
The H. P. Lovecraft Historical Society before in an unrelated matter. One remembers these things.
The long of it is in
these few mails from years back. I still find I managed to put my words pretty well, if I do say so myself. A name has been removed to protect the clueless.
The short of it goes, I ask if the Call of Cthulhu DVD contains CSS, because as you might guess, I didn't want to support any DRM scheme by buying into it. I'll much rather break it (or let somebody else do it) and copy the stuff in that case. If the sellers don't have any respect for me, I don't have any for their purported "rights" either.
Lo and behold, the DVD is CSS-free, but the clerk decides to ask why, clearly implying there's something wrong with me. Well, I tell him why, and while he "respects my opinions", he also "smells greed and theft" and such. I throw back another mail where I tell him that he's not really doing a very good job at making me feel good about purchasing the movie, which is what I quite clearly originally set out to do.
In a transparent but honest effort to assert further moral high ground, I stated that I'll buy not one, but two, anyway (since a friend wanted one too), because my original question was satisfactorily answered. I waited a couple of days to give the clerk some time to insult me further and change my mind. He didn't, so I made the order — noting that I was kinda looking at some of the T-shirts and stuff too but the treatment by the sales people didn't encourage me to do so. I received a stock thank you note for the order from someone else, I think.
I did like the movie (which I thus far haven't copied to anyone), but the treatment I got left me a bit apprehensive about doing business with the outfit again. Which is a shame, 'cause I do like their music (which I haven't bought, but somehow seem to have in my possession regardless).
What do I hope to achieve here? I don't know, really. This is just another one of those little frustrating nagging feelings that wanted out, and the mail exchange was, at least to me, still somewhat strangely amusing. I don't really have anything against HPLHS, but this here's why I don't really feel comfortable recommending their otherwise neat wares. Of course I realize that this was only one of their sales people, but the attitude is not so uncommon among proprietors of information that I wouldn't dare presume that many, if not most involved with the HPLHS's creative work share these sentiments, even if they might not express them quite so inconsiderately in a sales situation as our hero. (But hey, if HPLHS cares to state a progressive official position, feel free!)
So, you know, if there's something to take away from this sorry excuse for a proper rant, it's this: Sales people around the world, don't start ethical arguments with interested buyers. It may affect your business for years to come.
PS: There's a new
story. I won't even sneer at you if you copy it to your friends.